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Tuesday, June 10, 2014

TeleTech, a global leader in the BPO industry


TeleTech offers a world of opportunities in the call center/ business process outsourcing industry. As a global leader in this area, TeleTech helps organizations around the world grow, manage, and optimize their most valuable assets: customer relationships.

With service delivery centers in 17 countries worldwide, TeleTech provides a great opportunity for you to gain valuable experience working with diverse clients, customers, and cultures every day. Their employees interact daily with more than 3.5 million customers in nearly 30 different languages around the world via phone, Internet, email, and other media. 

In the Philippines, there are 15 sites. If you think Teletech is for you, you can choose which site is nearest you so it would be more convenient for you. With this in mind, you can have a more work-life balance managing all your personal activities, hobbies and spending time with family and friends. Working close to home can save you a lot of time. 


Together with the other bloggers, I was fortunate to have been invited on May 31, 2014 to the TeleTech Recruitment Hub located at Pioneer in Mandaluyong City, Philippines. The marketing people presented to us the working environment of the company, as well as the activities that employees do, job openings and promotions.

I have worked in two call center companies in the past but I haven't tried applying to TeleTech. Perhaps I must have overlooked this great company eventhough I know some friends who actually work here for many years.

You can check TeleTech Jobs and see the job openings across the globe.


GUIDING PRINCIPLE
TeleTech was founded more than three decades ago on one guiding principle: Customer relationships built on trust and simplicity deliver lasting value for everyone. In other words, happy customers equal happy companies.

Building those relationships across every channel, every interaction, every day was not so easy. The multichannel world in which we live creates challenges for companies and customers alike. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty. 


TeleTech has built its business to re-establish the crucial relationship between brands and consumers. They call it customer engagement, and it empowers the company to think beyond the tactics of one-off interactions toward a strategy of long-term relationship building and growth. They have leveraged their deep customer experience to provide a comprehensive suite of services that enable a company to delight its customers and deliver profitable returns to its shareholders.


COMPANY'S EXPANSION IN THE PHILIPPINES
For 30 years, TeleTech and its subsidiaries have helped the world's most successful companies design, build, implement and manage superior customer experiences across the customer lifecycle in order to drive shareholder value. As the go-to partner for the Global 1000, the TeleTech group of companies delivers technology-based solutions that maximize revenue, transform customer experiences and optimize businesses processes.

Since 2001, TeleTech has led the industry with strategic, innovative customer experience solutions, to drive increases in customer loyalty and shareholder value in the Philippines.


Here is a timeline of TeleTech's 15-site expansion in the Philippines:

2001 : TeleTech begins Operations in the Philippines at the Fort in Taguig City
2004 : TeleTech's second services delivery center opens in Pasay City
2005 : Novaliches service delivery center opens as TeleTech's third facility
2006 : TeleTech opens Cainta, Lipa, Bacolod, Dumaguete and Cebu-Mandaue service delivery centers
2007 : TeleTech's Bacoor & Iloilo service delivery centers open
2008 : TeleTech's Pampanga & Sta. Rosa service delivery centers open
2009 : TeleTech's Makati-Eco Plaza service delivery centers open
2010 : TeleTech's Career Hub opens in Makati - Ayala
2011 : TeleTech opens Training Center and second Career Hub in EDSA, Mandaluyong City
2012 : The TeleTech Global Network Operations Center opens in Pioneer
2013 : TeleTech opens its Cebu-IT Park, Lahug service delivery center


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